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SLC Events

About

The Student Loans Company is a UK public sector organisation providing loans, grants, allowances and bursaries to over one million Further Education and Higher Education students annually, across England, Northern Ireland, Scotland and Wales. We provide a series of seminar and training events delivered by both face-2-face and virtual engagement, through which we engage and communicate with a wide variety of organisations with a role in Further Education and Higher Education.

This event programme is enhanced year on year, and we have been busy recently planning our response to the Covid-19 situation; we will be launching a series of webinars and virtual service review forums later on in the year to ensure our partners and stakeholders are kept up to date with the latest changes to our services, products and processes. These events provide the Student Loans Company with the opportunity to receive feedback on your experiences of our services. View details of our upcoming events below:

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Events

Contact Us

01772 767723 / slc-reg@glasgows.co.uk

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Lauren Mansfield

Team Leader

Biography coming soon.

Gemma Morrow

Course Service Lead

 I have been with Student Loans Company for 6 years, starting in the Contact customer service department and moving into Partner Services, as a Course Service Lead. 

I have acquired a wealth of knowledge across both departments, becoming a subject matter expert that will share knowledge and best practice with you at the Student Support Seminar, 2022. 

Morven MacNeil

Marketing Manager (Operational Improvements)

Morven has worked in communications and marketing for 20 years, firstly working as a reporter in north east Scotland after graduating with a BA (Hons) in Journalism. Morven then worked as a Communications Manager for a private sector organisation, before joining SLC ten years ago. Morven is responsible for the communication activities covering the pre-applicant stage right through to graduation, with key customer groups including students, parents, sponsors and partners. 

Kirsty Jordan

CISO

My name is Kirsty Jordan, Chief Information Security Officer, I have an unconventional career path into tech and security. I joined SLC in 2015 following a career pivot in 2011. After 11, fantastic years with the BBC in Glasgow I embarked on a master’s degree in Computer Forensics in 2011. My initial degree was in Cell Biology but I pursued several additional qualifications, including a postgraduate diploma in IT Studies. Following my Master’s degree, I joined the Clydesdale Bank on their graduate programme before moving to SLC in 2015 as a security incident manager.

Charmaine Valente

Funding Information Service Account Manager

Charmaine Valente is a Funding Information Services Account Manager providing the FE and HE sector with training and support relating to all aspects of student finance. Charmaine’s passion is to ensure access to information and guidance is available to all practitioners and students alike.

Charmaine is proud to have initiated access for a specific vulnerable sector to access funding for HE, which has been recognised and promoted by the DfE, Local Authorities and NNECL. In addition, Charmaine has built excellent partnerships to support her goal of access to HE, through recent work with Action on Access, UKAT, FACE, Turing, Taith and The REESE Foundation.

Charmaine’s previous experience within the Banking sector and as a qualified Careers Adviser, together with the membership of the CDI, has enhanced her ability and versatility in supporting students and practitioners.


Stacey-May Fox

Biography coming soon.

Jon Legg

HEP Account Manager

Jon has had a number of roles working with HE and FE provider staff since joining SLC in 2008. Since the start of 2022, he has been a member of the HE Account Management Team, supporting FE Colleges with HE provision in the North West, London and the South East and West Midlands.

Lesley Carbro

Estrangement Assessor

I have been with SLC for almost 10 years, currently working as one of the Estrangement Assessors dealing with some of our most vulnerable students.

I have close links with other SLC divisions and stakeholders to continuously improve the customer journey and experience of independent students

Andrew Lodge

Biography coming soon.

Troy Ford

Biography coming soon.

Lisa Davenport

Biography coming soon.

Nicola Fraser

Biography coming soon.

Heather Pinder

DSA Continuous Improvement Specialist

Biography coming soon.

Matthew Hall

DSA Continuous Improvement Manager

Biography coming soon.

Faisal Hussain

Student Finance Officer

 

I started working for Student Loans Company 2014 as an admin assistant. I progressed to a Student Finance Assessor in 2015. I joined the additional activities team in 2017, which undertakes the duties of assessing on System Errors, Mode Switch, Core Referrals and Study Abroad.

 

Tim Battye

Service Owner - Postgraduate Masters and Doctoral

I have worked for SLC for just short of 14 years, primarily in management roles within the Operations Directorate. I recently transitioned to a Service Role within the Customer Experience function in late 2021, where I own end-to-end Postgraduate customer journey and experience. I am part of a great team of like minded Service Owners, each with accountability for their own respective services. 

Martin Grimason

Lead Digital Product Manager

Martin is a Lead Digital Product Manager and most recently worked on our CEM program. 

Martin is responsible for managing a Digital Product Team and works with our customers, stakeholders and development teams to deliver and continuously improve our platforms and push forward our digital customer strategy.

Prior to his current role Martin worked as a Lead Digital Product Manager and Product Manager within our Apply and Assess platforms and has an extensive history in Marketing and customer engagement.

Martin has worked at SLC for over 15 years and has gained valuable knowledge and understanding of the company’s systems, processes and policy's during this time

David Thomson

Biography coming soon.

Amanda Thomson

Account Services Manager

Amanda is responsible for Managing the HE Account Management Service, leading the team responsible for partner delivery management. 

Ensuring HEPS are enabled to deliver vital services to their students whilst working in line with SLC’s Service Standards.  

Amanda has been with SLC for eight years and has held previous roles in Business Development and the Education sector. 

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Darren Hanson

Operational Trainer

I have been with NHS Business Services Authority Student Services department for over 19 years. My main role is ensuring the training and development needs of our staff are met through a variety of different platforms to ensure that the various funding rules are followed and adhered to. I also provide training and awareness sessions, on the student funding we deliver, to students, universities and stakeholders.

Tracy Mack

Service Delivery Manager

I have been with NHS Business Services Authority Student Services department for over 21 years. I have recently been promoted to Service Delivery Manager, where I manage the Operational and Stakeholder Training Team, Assurance caseworkers and QA checkers. I am responsible for ensuring key areas of customer service and operations are delivered to make sure all aspects of the customer journey and service standards are being positively maintained and managed and drive a culture of continuous improvement.

Tracy Mack

Biography coming soon.

Tracy Mack

Biography coming soon.

Stacey Heather-Brash

Outreach and Engagement Manager

Biography coming soon.

Paula Sussex

Chief Executive Officer

Paula Sussex joined the Student Loans Company (SLC) in September 2018. Paula has extensive leadership experience, particularly in delivering large-scale transformation and change programmes and services in the public, private and voluntary sectors. A graduate of the London Business School, she originally trained as a barrister before working in the private sector. Her 25 year career has been primarily in consultancy, but also in the service delivery of large scale IT, latterly working as Senior Vice President with Logica. In 2021, on behalf of SLC, Paula was recognised as CEO of year by the National Centre for Diversity at the annual Fairness, Respect, Equality, Diversity, Inclusion and Engagement (FREDIE) Awards

Derek Ross

Executive Director: HE / FE Reform

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Matthew Gordon

Chief Executive

Matthew Gordon is Managing Director of social value agency, Spectra, delivery partner for the Department for Education (DfE) funded Care Leaver Covenant.

Matthew has strong links with business and government departments such as Ministry of Justice, Department of Work and Pensions, Department for Digital, Culture, Media and Sport, as well as Amazon, Metro Bank, ITV and The Guardian. He uses his influence to take a stand against social injustices, with particular regard to young people facing adversity.  

The Care Leaver Covenant itself, which Matthew represents, encourages sector leaders throughout England to make practical and specific offers of support to young people with complex vulnerabilities.

Steph Smith

Biography coming soon.

Laura McLintock

Biography coming soon.

Brooke Szymik

Customer Compliance Investigator

Biography coming soon.

Eleanor Currie

Account Manager

Eleanor is responsible for the development and management of relationships with Universities in East Anglia and Scotland. She provides business to business support, advocating best practice and guidance regarding SLC products and services. This engagement is achieved through a range of activities including HEP visits, conferences and seminars, regional forums, regular bulletins and the HEP Services website. Eleanor has been with SLC for 15 years and held a number of roles in Strategic Communications, Marketing and Communications and Stakeholder Engagement prior to joining Partner Services.

Paul Smith

Head of Partner Services

Paul is the senior manager in SLC responsible for developing and delivering services with external organisations. Paul has worked in student funding for a number of years. He led for SLC on the design and implementation of Income-Contingent Loans Repayments arrangements, the Education Maintenance Allowance, the Variable Fees systems and the HE Act changes in 2006 and 2012, and the implementation of the Bursary Administration scheme and the Tuition Fee Loans system, and the implementation of student finance with HEPs for part-time and postgraduate funding. He is the senior SLC responsible manager for overseeing SLC's stakeholder engagement programme, and the delivery of services between HE and FE providers, Funding Information partners and SLC. He owns the SLC relationships with HE provider groups various government education departments throughout the UK.

Jim Kersse

Service Manager

Jim is currently the Service Manager for Bursary Administration Service (BAS). He is responsible for ensuring BAS continues to meet the needs of HE providers to allow them to pay bursaries, scholarships and action fee waivers for their students. In addition, along with the Product Manager he seeks opportunities to review, update and enhance the portal and reporting systems to ensure SLC are delivering the best service they can for HEPs. Jim has been with SLC for over 2 years, initially as a Service Manager for BAS, before completing a secondment to providing maternity cover for the Courses Management Service. Prior to joining SLC he worked for DSA-QAG, a quality assurance provider who were responsible for ensuring suppliers of DSA services met the minimum standards outlined by the Department for Education.

Michelle Rowe

HEP Account Manager

Michelle is an Account Manager within Partner Services at the Student Loans Company and is responsible for the development and management of relationships with Higher Education Providers in the South East and West London regions. Michelle provides business to business support, advocating best practice and guidance regarding SLC products and services. This engagement is achieved through a range of activities including HEP visits, conferences and seminars, regional forums, regular bulletins and the HEP Services website. Prior to joining SLC in 2019 Michelle worked in the HE sector, primarily in the areas of Student Recruitment, Admissions, Marketing and Communications.

Celine Doyle

Account Manager

Responsible for the development and management of relationships with Higher Education Providers in West Midlands, Northern Ireland, Republic of Ireland and the Open University, Celine provides business to business support, advocating best practice and guidance regarding SLC products and services. This engagement is achieved through a range of activities including HEP visits, conferences and seminars, regional forums, regular bulletins and the HEP Services website. Prior to joining SLC in 2005 Celine worked in the financial sector holding various management roles within Risk Management Consulting.

Lucy Marwood

HEP AM

Lucy joined the HEP Account manager team having previously worked as part of the FE Account Managers team for six years. Lucy is now the HEP Account Manager responsible for managing service interactions and relationships between SLC and HE Colleges throughout the North of England. Through an extensive engagement programme Lucy provides business to business support and guidance regarding SLC products and services Lucy previously worked as a Local Authority Manager delivering student finance services and worked closely with SLC and DfE to manage the transition to centralisation before joining SLC

Kevin McMullan

Funding Information Partner Account Manager

Kevin has been with SLC for 16 years; originally working at our Lingfield Point site in Darlington where he gained extensive experience working across departments including Learning and Development and EU applications/assessments, while also providing input to the major SFE Centralisation Project in 2007. Since joining the FI Partners Account Managers team four 9 years ago covering primarily the North of England, Kevin has formed strong working relationships with his HE and FE partner institutions and networks across the region, taken ownership of team projects on Repayment and DSA as well as working closely with and representing SLC with respected industry bodies.

Ben Rutter

Funding Information Partners Account Manager

Since joining SLC in 2008, Ben has been a part of the Funding Information Services Account Managers Team with the primary goal of delivering accurate, timely and high quality information and support to his extensive partner network. Covering the London and East Anglia regions, Ben works closely with practitioners from across the Further, Higher and Postgraduate education sectors providing his key contacts with the training and updates they need to understand and communicate the essential (and often detailed) aspects of student finance policy, procedure, application, repayment and resources. In addition to his business as usual activities Ben also provides regular support for, and participation in a range of outreach and engagement events organised by leading industry bodies including UCAS, HELOA, NEON and Linking London. Prior to working with SLC, Ben worked in HE progression and careers advice provision in the schools and Further Education sectors.

Stephen Baker

Director of Policy, Product & Regulation

Stephen leads on SLC's relationships with the UK Government and Devolved Administrations, working with them to ensure SLC is able to implement government policy.He has been with SLC since late 2019 and before that worked at the Department for Education.

Hamish Bannerman

Service Manager

Hamish is the Service Manager for HE Attendance and Registration. He looks to monitor the trends and improve processes that flow through SIS. Together with the Product Manager he works to enhance the portal and reporting to ensure SLC are delivering the best service they can for HEPs. He has been a part of Partner Services for 3 years, first as a Product Manger then moving into the Service Manager role. In his time with SLC he has worked across a range of FE and HE products.

Debbie Wolloshin

Biography coming soon.

Jack Cullen

Team Manager

Jack is the team manager of the Independent Team for Student Finance England within the Core Processing department and is responsible for the day-to-day running of the team. Jack has worked for SLC for 3 and a half years, and before becoming a team manager in core processing Jack was a contact centre advisor.

Steven Darling

Director of Customer Experience

Steven leads SLC’s newly formed Customer Experience Division with responsibility for the end-to-end customer journey and experience. The team includes customer communications, customer relations and service design. Prior to this, Steven was SLC’s Director of Repayment and Customer Compliance Strategy. Steven has worked for SLC for 3 years and was previously a Deputy Director in HMRC.

Tom Farthing

HE Account Manager

Tom is the HEP Account Manager responsible for managing the service interactions and relationships between SLC and Higher Education Providers in North London, East London and Wales. Tom provides business to business support, advocating best practice and guidance regarding SLC products and services. Tom has worked for the SLC for over 7 years and has held a number of roles. He started his career at the SLC as a Contact Centre Advisor before moving into Learning & Development. He became an Operational Trainer in Darlington and more recently occupied the role of L&D Business Partner for Operations before securing his role within Partner Services.

Matthew Gill

Team Manager

Matthew joined SLC in June 2009 and currently is one of the Team Managers that oversee the day-to-day management of the Evidence Validation function in pre-assessment. Matthew has held several roles in SLC before becoming a Team Manager including Contact Advisor, Core Assessor and Compaints Advisor.

Amy Hedges

3rd Party Services Manager

Amy has been working at SLC since October 2008, joining the contact centre team in Darlington, before moving over to the assessing teams in the following July. Amy has worked within the Grants for Dependants and Disabled Student Allowances (DSA) departments, since 2010. Amy’s role is to manage the third party stakeholders who support our customers whilst they are studying. These include the provider of the Childcare Grant Payment Service (CCGPS) and providers of DSA funded equipment, training and needs assessments.

Jamie Maclean

Operations Business Representative

Jamie has been working as a Subject Matter Expert for Operations on the CEM project since March 2020, in this time he has been providing insight on Customer and Contact Centre requirements during the build of the Salesforce system.  Jamie joined SLC in June 2014, prior to working on the CEM project he was a Team Manager within the Glasgow Contact Centre for 5 years and before this he was a Customer Advisor. While in the roles of Advisor and Team Manager he assisted customers with their applications and coached his team members to provide an excellent level of customer service.

Katherine Maguire

Business Improvement Manager

Katherine has been working at SLC since May 2007, undertaking several roles before joining the Business Improvement Team within the Repayments and Customer Compliance directorate in 2015, where her primary focus has been delivering new digital services. In her most recent role Katherine is leading the workstream within the CEM programme that is developing a new account where student and their sponsors will be able to track their appliction, provide information to support their application and contact SLC using new online channels.

Andrew Matthews

Assessor - Assessment Services

Andrew is currently working in our Darlington office in our core assessing department. Andrew is also part of a small team who are responsible for looking after payments for our study abroad students. When SLC opened its new contact centre in Darlington back in the summer of 2008, Andrew was part of the initial intake to assist with student queries. In 2014, Andrew moved to a small team within the Darlington office looking at continuous improvements to our processes. Since December 2016, Andrew moved to our core processing department and in March 2017 has undertaken duties on the study abroad team. Prior to working with SLC, Andrew worked in the banking and mortgage industries.

Bev McDonald

HE Account Manager

Beverley McDonald Account Manager HE Student Loans Company Beverley is the HEP Account Manager responsible for managing the service interactions and relationships between SLC and Higher Education Providers in the East and Central Midlands and North West regions. Beverley has worked for SLC for a number of years. From her first role as an Assessor back in 2008 when SFE first opened its Processing Unit in Darlington, then moving into Customer Relations and managing high level complaints before cementing her role within Partner Services.

Jonathan Newby

Account Services Manager

Responsible for managing the HEP Account Management Service. Jonathan directs and lead's the team in their partner delivery management and engagement. The HE Account management team mange the service delivery of processes undertaken by partners in the end-to-end customer Apply-To-Pay service, by creating, maintaining and developing supplier management systems and relationships. Jonathan has worked for the Student Loans Company for over 8 years and has worked in a number of roles across the company's Customer Service and Operations Directorate and Partner Services which has seen him actively involved in the assessment functions of both the Higher and Further education sectors.

Jamie Pounder

Team Manager

Jamie is a Team Manager in the Operations at Student Loans Company and is responsible for managing the Post Graduate Loans Assessing Team. Jamie and his team are responsible for all steps of the Post Graduate Loan application process from data entry to payment and everything in between, doing their best to apply a good customer journey. Jamie has worked for SLC for 9 years, starting as an apprentice and has now been a Team Manager for a little over 4 years.

Ben Russell

HE Account Manager

Ben is an Account Manager within Partner Services at the Student Loans Company and is responsible for the development and management of relationships with Higher Education Providers covering the public colleges in southern England. Ben provides business to business support, advocating best practice and guidance regarding SLC products and services. This engagement is achieved through a range of activities including HEP visits, conferences and seminars, regional forums, regular bulletins and the HEP Services website. Ben has worked in SLC for 4 years now and before joining the account manager team he worked in Operations on the Continuous Improvement Team.

Alison Stanton

Service Manager

Alison is the Service Manager for Risk and Compliance at SLC. She works across a number of HE Services and products and together with colleagues manages and mitigates provider risk. Alison works closely with our Partner Organisations such as the Office for Students, DfE and Pearsons. She has been part of Partner Services for nearly 2 years and prior to joining SLC worked at a number of Universities within their Student Support teams.

Sam Stokell

HE Account Manager

Sam is responsible for the development and management of relationships with providers of Higher Education in the North East, Yorkshire/Humberside and the South West. Sam provides business to business support, advocating best practice and guidance regarding SLC products and services. This engagement is achieved through a range of activities including HEP visits, conferences and seminars, regional forums, regular bulletins and the HEP Services website. Sam has been with SLC for 12 years and works closely with partner agencies such as DfE and HEFCW. Prior to joining Partner Services in August 2016, Sam worked in SLC's Contact Centres as the Quality Manager.

Anne Thomson

HE Account Manager

Anne Thomson Account Manager HE Student Loans Company Anne is an Account Manager within Partner Services at Student Loans Company and is responsible for Universities in the London area and the SCITT providers in England. Anne provides business to business support, advocating best practice and guidance regarding SLC products and services. This engagement is achieved through a range of activities including HEP visits, conferences and seminars, regional forums, regular bulletins and the HEP Services website. Anne has been with SLC for over 20 years and has held a number of roles within operation services and now with Partner Services.

David Thomson and Martin Grimason

Head of Operational Resource Planning and Support

David's responsibilities at SLC are focused on the implementation of operational changes, resource planning and the delivery of management information. As part of this role, David is also the operational lead on the design and implementation of our new Customer Engagement Management approach.

Darren Hanson and Tracy Mack

Operational Trainer

Operational Trainer with over 19 years experience in NHS Student Bursaries, Social Work Bursaries and all areas of additional payments such as Disabled Students Allowance, Clinical Placement Expenses etc. Darren has experience of all work streams within operations which has given him a wide knowledge base that has been useful in understanding the needs of both the student, our stakeholders and Student Services. Darren’s main function is ensuring the training and development needs of staff are met through a variety of different platforms. Darren has been heavily involved at every step of the journey of NHS Learning Support Fund, both during and after its introduction following the Health Education Funding Reforms and all developments since.

Sarah Regan

Media & Campaigns Officer /

Sarah has worked in NHS communications for almost 10 years, starting as the Communications Lead for mental health services at a Foundation Trust before moving to the NHS Business Services Authority (NHSBSA) in 2017. Since joining the NHSBSA she has been the Communications Lead for Student Services, working on the implementation of the funding reforms in 2017 and covering the communications and engagement work relating to funding for healthcare, medical and dental and social work students. She is passionate about ensuring students are equipped with the right information regarding funding to help them through their studies to become part of our future NHS workforce.

Marcus Gavin

UX Lead

A UX lead with over 10 years of experience of designing public services within student finance.    Marcus has experience of working in both interaction design and user research given him extensive knowledge in what is needed to ensure that public services have user centred design at the heart.    Marcus is responsible for ensuring that projects remained aligned to the CDDO service standards which states that user needs are the foundation of any design decision, and does by managing a team of design and research professionals who are embedded within projects to represent the user be it, student, sponsor, Education provider or internal staff.

Liz Hindle

Tester

Test account

David Stansfield

Biography coming soon.

Morven MacNeil

Biography coming soon.

Charmaine Valente

Biography coming soon.

Stacey-May Fox

Biography coming soon.

Jon Legg

Biography coming soon.

Lesley Carbro

Biography coming soon.

Andrew Lodge

Lead Operational Support Specialist

Biography coming soon.

Troy Ford and Stacey Heather-Brash

Biography coming soon.

Stacey Heather-Brash

Biography coming soon.

Lisa Davenport

Senior Service Manager

Lisa is the Senior Service Manager within the Partner Services department. Lisa works closely with the Service Managers to ensure that the implementation of business processes are clearly defined in order to meet the needs of providers while complying with policy requirements. She is responsible for ensuring successful service delivery with excellence in services and continuous improvement at its core.

Lisa has been with the Student Loans Company for 6 years starting as Communications Analyst then moving to Service Manager for Courses and Providers and more recently to the Senior Service Manager position.


Nicola Fraser

Biography coming soon.

Heather Pinder and Matthew Hall

Biography coming soon.

Matthew Hall

Continuous Improvement Manager

Biography coming soon.

Tim Battye

Biography coming soon.

Martin Grimason

Biography coming soon.

Troy Ford

Biography coming soon.